Marina Square Florist Shares Tips on When to Hard Sell and When to Do Customer Service
Often, online sellers are so keen on making a sale that they tend to overlook the actual need of the inquiring user—whether they are only looking to get information about the product or are actually meaning to buy. For an online flower delivery vendor, knowing when to cater to their prospective customers’ buying moods is an ideal characteristic.
General Inquiries
When an online visitor hits you up, say through your chat function in your website or in Facebook, take the time to make a conversation with your visitor, especially if their initial inquiry is general in nature. If you can talk them into telling you what they really need, then you can find ways to help them decide. That is an example of a good customer service. If they do not ask for the actual price for your products, don’t be disheartened. General inquiries often connotes that the users are still canvassing among the many online florist shops available in their area. If you are accommodating and helpful, they will certainly remember you when they finally decide to buy.
Curious Inquires About Flower Species and Offered Flower Arrangements
This particular scenario often involved just curious online users who want to know more about a particular flower or flower arrangement. It will be wise for you to still accommodate this kind of interaction since they can still be potential customers. It’s a plus if you are actually knowledgeable of the facts about your flowers and the meanings behind them. It adds credibility to your brand. The more online users remember you as an accommodating online seller, the more they are inclined to go back to you for glower arrangement orders and florist delivery.
Specific Questions on Pricing and Services
Now, if you get specific inquiries about your products and services, that’s a clear sign to hard sell. It’s good if you want to keep it conversational. There are also other ways like send them a link to the products and services page of your flower shop in Marina Square Singapore website as well as your FAQ page. If you are offering samples or freebies for the month, that is also a good way to further draw in their interest to buy. You can even promote extra services that might interest them such as same day flower delivery and custom flower arrangement.
The online buying and selling community is very competitive. It always pays to have the right attitude and excellent customer service along with the quality products and services you offer your customers.
