TERMS AND CONDITIONS

IF YOU DO NOT AGREE WITH ANY OF THE TERMS AND CONDITIONS, PLEASE DO NOT USE THIS SITE NOR MAKE ANY TRANSACTIONS WITH LITTLEFLOWERHUT.COM.

WE RESERVE THE RIGHT TO UPDATE OR MODIFY THESE TERMS AND CONDITIONS AT ANY TIME WITHOUT PRIOR NOTICE.

 

PoliciesDetails
Substitution PolicyWe understand that it is of utmost important for your gift to be delivered on time; hence substitution with similar items of equivalent or higher value may occur when necessary. LitteFlowerHut.com will ensure substitutions would be done professionally without affecting the overall presentation in term of overall shape, size, style and colour combination.
Refund PolicyCustomer shall have no right to any refund (or exchange) for payment made for service once order has been placed. However, for instances where the customer feels that a refund is justifiable, the customer may submit a written request for refund to the management.
Cancellation PolicyOnce confirmed cancellation is not permitted.

What is Bouquet Upsize?

Bouquet upsize simply means you can opt to increase the number of flower in your bouquet.

For Roses

Tall +6s – adding 6 additional roses

Grande +12s- adding 12 additional roses

For All Other Flowers

Tall+6s – Number of stalks flower increase by +50%

Grande +12s – Number of stalks flower increase by +100% 

For more info please contact our service team.

 

Fresh Flower Policy

At Littleflowerhut, we ensure our flower freshness. Should there be any dissatisfaction on our flower quality, claim must be performed within 24 hours upon receiving the flowers with proof of photos email to us. We will deliver another item of equivalent value at no charge. Unfortunately, we are not able to process a refund or exchange should the claim made after the 24 hours’ time frame for reasonable doubt of the use of flowers or mishandling after received.

 

Helium Balloons Policy

Strictly no refund or exchange once helium balloons are handed over to customer in good condition upon delivery. As temperature, weather, how balloons are being handled and transportation play a huge role in how long balloon will last. It is fairly common for balloons to gradually become softer or smaller over time.

 

Potted Plant Policy

Upon delivery, our staff works tirelessly to ensure the continued success of all plant life. While we make every effort to ensure the plants’ success, we have no control over plant care once plants leave our flower shop. Exchanges will only be considered (case by case basis) for potted plants within 24 hours of purchase, if they have not been removed from the container, and are in the same condition as they were when sold.

 

Limitation of Liability

In any event, and notwithstanding anything contained herein, Littleflowerhut.com’s liability in contract, tort (including negligence or breach of statutory duty) or otherwise howsoever, and whatever the cause thereof, arising by reason of or in connection with the sales and purchase order (except in relation to death or personal injury caused to the customer by the willful act or gross negligence of Littleflowerhut.com or its employees while acting in the course of their employment) shall be limited to the Purchase Price.

 

The customer shall not seek from Littleflowerhut.com the loss of profits, contracts, revenue or business; or indirect, consequential, incidental, special, exemplary and/or punitive damages arising out of or relating to the sales and purchase order.